Q1. How can I purchase korean used cars from Trust Korea Company Ltd.?

A1.

Please see “5 Easy Steps” for more details.

Q2. How do you source your vehicles?

A2.

Trust Korea Company Ltd. has been involved in purchasing and exporting a quality used vehicles. We are a member of major national and regional auctions in Korea and have acquired many contacts within the private, pre-owned wholesale car market in Korea. Our professional buyers are choosing and purchasing quality vehicles carefully from those certified auctions every day.

Q3. How often do you update your stock on the website?

A3.

Our Stock Lists are updated every Friday at 18:00pm (Korean Time).

Q4. To which countries do you export your vehicles?

A4.

We export to any country that allows importation of used vehicles. In order to import a car from Korea, you need to be familiar with used car import procedures, import regulations, money transfer methods and common trade terms for the country that you wish to import to. Please contact your local authorities for more information on local regulations.

Q5. How do you grade the vehicles?

A5.

During quality control, all vehicles are given a grade by our mechanical engineers. The Vehicle Grading System, in conjunction with the written descriptions and photos, enable you to gain a clear overview of the vehicles in our stock.

Q6. When can I call your office?

A6.

You can call us 9 to 19 hours (Korean Time) a day, from Monday to Friday.

Q7. What if I have additional questions?

A7.

Our friendly sales team is always happy and ready to serve you. Please contact us anytime, preferred via Email, but you can also contact us by phone and fax.

Q8. How do I know Trust Korea Company Ltd. is a trust worthy company?

A8.

We have been involved in purchasing and exporting quality used vehicles and cooperate with Trust Company in JAPAN, filling the global demand for Left Hand Drive vehicles.

Q1. How do I choose a vehicle?

A1.

It is simple and easy! Go to our home page and start with the Quick Search.

Q2. How do I place an order?

A2.

You can request a free quotation by completing the online order form. Alternatively, download and print the Order Form. Then fax or email us your completed order request. Check our “5 Easy Steps” page for more details.

Q3. Can you source spare parts?

A3.

Spare parts are usually available in your own country. We recommend you check your local spare parts dealers. If your required parts are not available in your country, please contact our parts department and we will arrange a quotation for you.

Q4. Can I request for a vehicle that is not on the list?

A4.

If you know which vehicle you would like to purchase and it is not available in our stock, please contact for a special request.

Q5. What happens if the vehicles I ordered are no longer available?

A5.

We operate on a first come first serve basis. Whoever makes payment first, becomes the new owner of the vehicle. If another customer orders the same vehicle and pays before you do, we will offer you a replacement of the same model, grade, and year or better. If your choice of vehicle sold out, don't worry. Our buyers are sourcing vehicles daily. We will contact you should something become available with the same quality or better.

Q6. What kind of warranty do you provide?

A6.

We provide both Standard Warranty and Silver Warranty. Standard Warranty is compulsory.

Q7. What does the price on the website include?

A7.

Our website shows the FOB price for all our Japan stock. Some local stock show CIF or C&F price. After you request for a free quotation, we will send you a pro forma invoice, which shows appropriate freight charge and extra charges if applicable. Please note that we are not responsible for any clearance charges and customs duties. Please contact your local authorities for more information on local regulations.

Q8. When do I receive my invoice?

A8.

Once we have received your online, fax or email order, we will process it and send you a pro forma invoice with a full quotation within one business day.

Q9. I don't have time to browse the website right now. How can I print out the stock list/ order form?

A9.

You can download our updated stock list from here and then print it out.

Q10. How can I get more information about the condition of the car I am interested in?

A10.

All our stock is inspected by our professional mechanics. They give each vehicle a grade on Vehicle Grading System. We upload a detailed car description and photos for each unit on the website. Please go and check the car details page. If you have a specific question about a specific vehicle, you may contact our sales team. Please have the stock number ready for reference.

Q11. How do I know if the vehicle is suitable for my country?

A11.

Our Sales team will inform you if the vehicle is not suitable for your country. However, please check with local authorities before importing, as it is not possible for us to track all local regulations since they are constantly changing. It is the responsibility of the importer to confirm the import regulations of the final destination country.

Q1. Where can I find your bank account details?

A1.

Our bank account details can be found on the “Bank Account Detail” page.

Q2. What currencies do you accept?

A2.

The payment should be remitted in US Dollars. Please see our “Bank Account Detail” page for more information.

Q3. How will I know when my payment has been deposited to your account?

A3.

Once your payment is confirmed credited in our account, your sales rep will notify you via email. It is very important that you provide us proof of payment to secure your order. Once the payment has been made, please send us a confirmation of payment together with the pro forma invoice number or your given customer number by fax or email.

Q1. When will I know the date my vehicle will sail?

A1.

When your vehicle has been booked for shipment, our shipping department will send you shipping notification via e-mail or fax, indicating the estimated time of departure (ETD) and estimated time of arrival (ETA). The shipping companies have different schedules depending on the port of destination and seasonality. It usually takes around 4 weeks to secure the booking of the vessel. Please contact us for more details on estimated shipping times. Once you have been informed of the estimated shipping date, you should contact your local clearing agent or shipping agent to confirm the final arrival date before you collect your vehicle.

Q2. Which documents will I receive?

A2.

Once the vessel has departed from the port of origin, we will send the B/L (Bill of Lading), Commercial Invoice, and other necessary documents to your consignee address or clearing agent. Please contact your local clearing agent or shipping agent to find which documents are necessary.

Q3. When will I receive my shipping documents?

A3.

The shipping department will send you the shipping documents via express courier (DHL etc) a few days after the vessel with your vehicle leaves Korea.

Q4. Can I track my documents once they have been dispatched?

A4.

We usually use DHL for sending documents. They provide a tracking number on each package. You can use this number to track the package on the DHL tracking system.

Q5. What is the customs clearance process?

A5.

Once the vehicle arrives at the port, it will be your responsibility to perform customs clearance. If you are not in a position to clear the vehicle personally, you can hire a local agent to perform customs clearance. Please contact your local clearing/forwarding agent for the necessary steps to be followed. For the vehicles with Durban as the destination port, the use of a clearing agent is compulsory. Unless you have a preferred clearing agent, we will send the documents to our preferred agent.

Q6. Why do you need my physical address?

A6.

The physical address is a requirement that has been set out by the shipping companies and courier companies that will be involved in the delivery process.

Certain ports, such as Durban, and regions around the world require the consignee to have a physical address on the bill of lading. This is because many vehicles are simply transiting through certain ports.

Any discrepancies involved with consignee details can add to delays. So it is best to ensure the correct consignee details are listed.

In addition, when all vehicle documentation has been received, we will send these important documents to you by international courier. These courier services such as DHL and UPS also require a physical address in order to deliver the documentation correctly to you.

We do understand many nations do not have a physical address. If there is no physical address where you live, please include your street or building name and provide the nearest village or town name together with the P.O. Box address.

Q7. How long does it take for my vehicle to be shipped?

A7.

Shipping companies have different schedules and the booking time depends on the port of destination and season. It usually takes approximately four weeks to book the shipment for your vehicle. The sailing time lasts usually from 2 to 5 weeks, depending on the port of destination and season. We cannot guarantee any exact delivery date for the vehicle before the booking is completed, please contact us in advance if you have particular necessities.

Q8. What does “Final Destination” mean?

A8.

"Final Destination" defines the country where you will register your vehicle.

Q9. What does “Consignee” mean?

A9.

The consignee is the person whose name is listed on the Bill of Lading and entitled to receive delivery of the goods.

Q10. What does “FOB” mean?

A10.

FOB stands for Free On Board. It is the cost of the vehicle only. This does not include freight, insurance, or any other charges.

Q11. What does “C&F” mean?

A11.

C&F stands for Cost (of the vehicle) and Freight. This does not include insurance, or any other charges.

Q12. What does “CIF” mean?

A12.

CIF stands for Cost Insurance and Freight. This includes insurance.

Q13. What is “Vanning”?

A13.

It is a term for stowing cargo in a container. “Vanning” is the process of loading and securing in place vehicles inside a container.

Q14. What is “RO-RO Shipment”?

A14.

Shipment by RO-RO (Roll on-Roll off) can offer a cost advantage over container shipments. RO-RO vessels are designed solely to carry cars and vehicles and do not carry any general cargo or bulk commodities. All vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Ro-Ro shipment is not available for every destination.

Q15. What is “Container Shipment”?

A15.

Shipment by container covers almost all ocean ports in the world. The vehicles must be loaded and professionally fastened in the containers to avoid damages in case of rough weather conditions during the transport on the vessel. Usually the freight cost is more expensive than Ro-Ro shipment.

Q1. Who can I contact if I found an error on your website?

A1.

We apologize for the error and the inconvenience. Please kindly inform us at sales@koreanvehicles.com. Thank you for your assistance in advance.